ASPO is certified by EN ISO 9001:2008 - We provide services that meet or exceed the expectations of our customers in terms of time, cost and quality. We measure parameters of our performance and we are motivated to constantly improve our offer services for the benefit of our customers
To meet the intent of our policy ASPO CZ trying to excel in these areas:
Partnership - We work with permanent and long-term customers, so that win-win environment, and the percentage of satisfied customers is approaching to equal to number 100.
Communication - Good communication ensures success, instructions are fixed, the changes can be made prior to agreement, instructions and deadlines are met. E-mail, fax, phone and Internet sites used to communicate and meet the needs of our customers.
Responsiveness - On-line supplies operate 24 hours a day, 7 days a week. We respond to emergencies and we are ready to give our customers what they need. We have fixed the response time of our service requirements for two hours, unless the regulation otherwise provides our customers.
Awareness of cost - We are aware that costs are a major factor in attracting and maintaining our customers.That is why we are continuously looking for ways to improve the control processes and at the same time to reduce overall project costs, not only for ourselves but also for our customers.
Project structure - We work together with our customers when defining specific project requirements. The detailed cooperation ensures that each project is clearly defined and understood even before the commencement of work. We are able to prepare guidance and work instructions (in the case of customer wish or not providining).
The details of each project are confirmed in writing with the customer to avoid errors and misunderstandings.
Quality support - We offer a quality and technical support, which incluides creation of work instructions, corrective actions, - root cause analyses, work flows, evaluations and statistical analyses. We are using such methods, which allow us to find the most problematic areas and then to take corrective action on order to increase a profit which finally leads to savings even for our customers.
