Quality control is a key element in ensuring that products and services achieve high levels of customer satisfaction, quality standards-specifications and meet statutory and regulatory requirements. It helps prevent problems before they reach the customer, reducing the risk of complaints, returns and loss of reputation. This process involves the physical inspection, testing and evaluation of products at and after the various levels of production to determine whether they meet the required quality criteria.

Main objectives of quality control

  • Ensuring compliance: Ensuring that products or services conform to established standards and specifications.

  • Minimizing defects: Identification and elimination of defective products or components to reduce defect rates.

  • Improving customer satisfaction: Delivering quality products and services increases customer satisfaction and ensures repeat business.

  • Production efficiency: Increase the efficiency of production processes by identifying and eliminating problems.

  • Compliance: Ensuring that products meet all regulatory requirements and standards.